Both operational and security requirements (the risk of cybercrime in particular) fuel a continual demand for further development of our IT systems.
The risk is that the programmes to promote behavioural and cultural change do not deliver the desired result, or not in time, as a result of which NS is unable to realise the desired growth in the fields of safety, integrity and costs.
The risk is that NS is confronted with staff shortages at points within its organisation where this may cause discontinuity in the implementation of crucial processes.
The risk that, due to costs rising faster than revenues, NS fails to achieve the required return on investment.
The risk is that the government decides on a different set-up for market regulation of the rail sector, including the scope of the main rail network, HSL South, the approach to open access and the position of NS Stations after 2024, which would
There is a risk that NS’s investments abroad cost money rather than bringing in money.
Taxes are the most important source of income for governments, which they use, among other things, to fund general facilities. These general facilities, such as the railway infrastructure, are vitally important to NS.
To be able to deliver good services, NS is developing into a decisive and results-oriented organisation with effective leadership. We attach great value to operating in accordance with the agreed norms and values.
NS upholds the following core values: we are open and reliable, we go for results and we want to get ahead. These values are the foundation of what we do and what passengers can expect from us.
Primary responsibility for integrity in business practices and regulatory compliance rests with the first line of defence (the operational business). This means that the business itself should decide and coordinate integrity and compliance policies.
Leaders at NS operate in an organisation and context that are in a permanent state of flux. To help them drive the organisation forward and contribute to good results for the company, we are keen to assist them in developing their leadership skills.
For NS, the privacy of passengers and staff is more than just a mandatory regulation. We have defined four principles that take priority when processing personal data: ‘Transparent’, ‘Safe with NS’, ‘Choice and control’ and ‘Innovative and open’.