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Safety at the stations

As in previous years, the safety of passengers, visitors and employees at the stations was a top priority in 2019. We use safety rounds, safety targets, incident analyses and communication initiatives to create a safety culture in which we can be open about safety risks and incidents and think about how to deal with them in our daily work. This year we included a particular focus on our commissioning role within the context of safety at our stations. We also held workshops about safe working practices, and a thematic session on the best way to deal with individuals who cause nuisance. Since the end of September 2019, the safety-related powers of our Safety & Service staff also apply in shops and amenities at and around the stations (such as bicycle parking facilities).

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