The biennial employee engagement survey was held in 2018. No NS-wide response actions were taken in 2019, given that the results of the 2018 survey were either stable or improving across the board. However, specific activities were undertaken that are likely to further enhance employee engagement:
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NS's two largest buildings in Utrecht (in Laan van Puntenburg and at Laag Katrijne) were renovated.
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The Integrity & Compliance department rolled out several learning modules and team sessions across the country in 2019 to encourage staff to hold each other to account and discuss dilemmas in teams.
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At several operational departments, a programme was launched to highlight and provide guidance on the ways of dealing with undesirable behaviour and encouraging desired behaviour.