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How NS adds value to society

Each year, NS provides sustainable mobility to 10.7 million passengers in the Netherlands. In doing so, we contribute to the accessibility and economic development of cities and regions, and to achieving the Dutch climate goals. Our annual report tells you about the ways we are creating value for Dutch society. The value creation model below shows the social, economic and environmental resources we use, the value NS adds to them and the resulting yields for society.

Business model

The main foundation of the value creation model is our business model. In our current 'On Track for Improvement' strategy, the focus is on 'passengers, passengers and passengers'. In addition, it is our objective to improve sustainable mobility in the Netherlands while at the same time running sound business operations. NS focuses on three core tasks: facilitating high-quality train journeys, providing world-class stations and improving our passengers’ door-to-door journeys by giving them control over their own journeys. This is our contribution to affordable and sustainable mobility in the Netherlands.


To make our business model function as effectively as possible, we need several key inputs, including people and technology. As a carrier, we could not for instance function without our people and their knowledge of logistics. But other aspects are important too, such as energy (e.g. from wind) for powering our trains.


The activities in our business model have a variety of internal and external outcomes. In addition to our financial results, for instance, we provide an average of 1.3 million train journeys a day. We have high employee satisfaction scores and most of our trains run on time.

Our impact

Our impact on our environment is considerable, given the fact that mobility generates huge socio-economic benefits for the Netherlands. At the same time, however, we also have a considerable ecological footprint, as we use space and natural resources. Delays result in extra travel time for passengers. If we are to continue facilitating travel in future and keep the Netherlands mobile, it is important for us to understand the effects of our business model on society and to keep using that knowledge as a control parameter. We know, for instance, that the social costs of a train journey remain less than those of a car journey. Where the environment or safety are involved, we will be able to improve our social return by increasing our share in overall mobility growth.


View our Value creation model.

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