NS wants passengers to experience their travel time as their own time and give them every opportunity to put it to good use. To that end, NS has teamed up with the public authorities, knowledge institutions, partners within the rail sector, suppliers, design agencies, designers and passengers. In 2019, for example, NS developed digital functionalities and included them in the NS Lab App for a small trial group of users. Tested features include MindfulNS, a railway quiz and podcasts. Once proven successful, they will be rolled out in the NS App.
Another new initiative is the 'Inspiring Journeys' programme, in which we work with partners on services and facilities to improve the door-to-door journey.