More satisfied passengers in the Netherlands

89% give travelling by train a score of 7 out of 10 (2018: 86%)
 

Clean trains: 70% of passengers give a score of 7 out of 10 or higher (2018: 68%)

More trains start services clean

92.6% of NS passengers arrived on time in 2019 (2018: 92.6%)

Punctuality remains high despite strong growth in passenger numbers

94.9% chance of finding a seat

Slight fall in seat availability, despite trains having maximum length on busiest routes in the autumn (2018: 95.1%)

Customer satisfaction with HSL South

87% of passengers give a score of 7 out of 10 or higher (2018: 83%)

Improved railway safety

SPADs in the Netherlands: 38 (2018: 47)

New Generation Intercity on its way

The first New Generation Intercity trains left the factory in 2019 and will be taken into operation in 2021

5.3 million rides by public transport bicycles

(2018: 4.2 million)

NS Business Card is popular

2019: 10.5% more season ticket holders

Profit of €215 million

(2018: €116 million)

Investments of €769 million

(2018: €898 million)

Revenue of €6,661 million

(2018: €5,926 million)

20,074 employees in the Netherlands

Revenues from Abellio

United Kingdom: €2,919 million
(2018: €2,467 million)
Germany: €534 million
(2018: €357 million)

Personal safety unchanged at 90% 

Extra attention to graffiti

XL display at Rotterdam CS

The 9.5 x 1.8 m display shows departure times and alternative options during disruptions

Passengers can tap their own water

Over 200 drinking water fountains at the stations

Reuse of materials

99% of materials in upgraded trains are reused