NS 2019

GRI Content Index NS – Core
GRI Code	Based on description in NS report [NL]	Reference	Disclosure
GRI 102: GENERAL DISCLOSURES 2016
1. Organisational profile
102-1	Name of the organisation	The profile of NS
102-2	Primary brands, products, and services	The profile of NS	NS does not offer products or services that are banned in certain markets.
102-3	Location of the organisation’s headquarters	Corporate governance
102-4	Number of countries where the organisation operates	Profile of NS – our organisation
102-5	Nature of ownership and legal form	Corporate governance
102-6	Markets served	Profile of NS – our organisation
102-7	Scale of the organisation	In brief How NS adds value to society Profile of NS – our organisation Financial statements
102-8	Information on employees and other workers	Profile of NS – our organisation Attractive and inclusive employer – Our employees	We do not report on the following matters: b. Total number of employees by employment contract (permanent and temporary), by region. d. Whether a significant portion of the organisation’s activities are performed by workers who are not employees. If applicable, a description of the nature and scale of work performed by workers who are not employees. e. Any significant variations in the numbers reported. f. An explanation of how the data have been compiled, including any assumptions made. Reason for not reporting information: We have decided not to include those data, because this would not increase the value of our report. If stakeholders ask for this, we are prepared to include this in our future reporting.
102-9	A description of the organisation’s supply chain	How NS adds value to society Sustainable procurement Collaboration in the transport sector
102-10	Significant changes to the organisation and its supply chain		There were no significant changes to the organisation and its supply chain in 2019.
102-11	Information on whether and how the organisation applies the Precautionary Principle or approach	Risk management Our impact on the environment and on society
102-12	Externally-developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes, or which it endorses		Mobility Alliance, Platform for sustainable public transport and railways, Social and Economic Council's Energy Agreement for Sustainable Growth, Long-Term Agreement on energy efficiency in the Netherlands (LTA3), National Climate Coalition, Code of Responsible Market Conduct, Code of Conduct for the Processing of Personal Information for an OV-chipkaart by public transport companies, NEVI Guide to Procurement Ethics, Green Deal on waste separation and reduction at stations and in trains, Railsponsible, Dutch Climate Agreement, Plastic Pact, Green Deal Circular Procurement.
102-13	Memberships of industry or other associations, and national or international advocacy organisations		Royal Netherlands Transport (KNV), Railforum, Confederation of Netherlands Industry and Employers (VNO-NCW), CER in Brussels, UIC in Paris, CSR Netherlands, Association for Energy, Environment and Water (VEMW), Green Business Club, Anders Reizen coalition.
2. Strategy
102-14	Statement from senior decision-maker of the organisation	Foreword by the CEO
3. Ethics and integrity
102-16	Description of the organisation’s values, principles, standards, and norms of behaviour, such as a code of conduct.	Core values and Code of Conduct Policy Compliance
4. Governance
102-18	Governance structure of the organisation	Corporate governance
5. Stakeholder engagement
102-40	A list of stakeholder groups engaged by the organisation	Stakeholder dialogue diagram
102-41	Percentage of total employees covered by collective bargaining agreements		99% of all employees of NS Group were covered by a collective labour agreement in 2019.
102-42	The basis for identifying and selecting stakeholders	Organising sustainability Dialogue with our stakeholders
102-43	Approach to stakeholder engagement	Frequent consultations Stakeholder dialogue diagram
102-44	Key topics and concerns that have been raised through stakeholder engagement	Frequent consultations Stakeholder dialogue diagram
6. Reporting practice
102-45	A list of all entities included in the organisation’s consolidated financial statements that are not covered by this report	Financial statements Scope and reporting criteria
102-46	Process for defining the report content and the topic Boundaries and the principles applied for this	Scope and reporting criteria Dialogue with our stakeholders
102-47	Material topics identified in the process for defining report content	Our materially relevant themes
102-48	The effect of any restatements of information given in previous reports, and the reasons for such restatements	Scope and reporting criteria	NS ensures each year that the information in the report is tightened up. This leads to restatements of information compared with previous annual reports. Specific restatements and the reasons for this are clearly stated in the reporting.
102-49	Changes in reporting	Our materially relevant themes
102-50	Reporting period	Scope and reporting criteria – Scope
102-51	Date of most recent previous report		21 February 2019
102-52	Reporting cycle		Annually
102-53	Contact point for questions regarding the report		nsg.jaarverslag@ns.nl
102-54	Claims of reporting in accordance with the GRI Standards	Scope and reporting criteria
102-55	GRI Content Index	GRI Content Index
102-56	Policy with regard to seeking external assurance	Scope and reporting criteria External auditor
2. Material topics that NS reports in accordance with GRI
Integrity (GRI 205: Anti-corruption)
205	DMA	Open and ethical culture Scope and reporting criteria
		Open and ethical culture Ambition for improvement Core values and Code of Conduct Integrity & compliance governance Policy Information and advice Integrity Desk and Scheme for Reporting Integrity Issues Compliance Monitoring and adjustment
		Integrity Desk and Scheme for Reporting Integrity Issues Compliance Monitoring and adjustment
205-3	Confirmed incidents of corruption and actions taken	Integrity Desk and Regulations for Reporting Integrity Issues
Sustainability (GRI 301: Materials)
301	DMA	Circularity Scope and reporting criteria
		Circularity Sustainable procurement
		Circularity
301-1	Materials used by weight or volume	Circularity
Sustainability (GRI 302: Energy)
302	DMA	Energy Transition to sustainable mobility Scope and reporting criteria
		Energy NS’s involvement in the climate agreement Sustainable mobility
		CO₂ emissions down to zero: climate neutrality Energy Sustainable sources of energy Our impact on the environment and on society
302-1	Energy consumption within the organisation	Energy Scope
Sustainability (GRI 305: Emissions)
305	DMA	Energy Transition to sustainable mobility
		Energy NS’s involvement in the climate agreement
		Energy Our impact on the environment and on society
305-1	Direct (Scope 1) GHG emissions by weight	Energy Scope
305-2	Energy indirect (Scope 2) GHG emissions by weight	Energy Scope
Sustainability (GRI 306: Effluents and waste
306	DMA	Promoting the recycling of materials, reducing waste Scope
		‘Circularity’ of our trains Waste reduction Waste from offices Waste recycling
		‘Circularity’ of our trains Waste reduction Waste recycling
306-2	Waste by type and disposal method
Reliability
103-1/2/3	DMA	Operational performance Punctuality on the main rail network Performance on HSL South Looking ahead to the group risks in the future Risk 6: IT reliability
		Operational performance Punctuality on the main rail network Performance on HSL South Risk 6: IT reliability
		Operational performance Punctuality on the main rail network Performance on HSL South
NS 1	Achieving the franchise KPI targets	2019 in a nutshell
Transparency
103-1/2/3	DMA	Performance on sustainability Corporate Governance Relationship with the tax authorities NS and taxation – Transparency Stakeholder dialogue diagram
		Performance on sustainability
		Performance on sustainability
NS 2	Transparency Benchmark ranking	Performance on sustainability – Transparency
Prioritising 'passengers, passengers and passengers'/customer satisfaction
103-1/2/3	DMA	Customer satisfaction Operational performance
		Customer satisfaction Operational performance Punctuality on the main rail network Performance on HSL South Stations and their environment
		Customer satisfaction Operational performance Stations and their environment
NS 3	General customer satisfaction with the domestic main rail network	Our performance on the main rail network
Collaboration (internal and external)
103-1/2/3	DMA	Dialogue with our stakeholders – Frequent consultations
		Dialogue with our stakeholders – Frequent consultations Dialogues with the stakeholders Ease of payment in public transport Governance
		Dialogue with our stakeholders – Frequent consultations
NS 4	Quality of connections to other carriers	Quality of NS connections to other carriers
Seamless door-to-door travel
103-1/2/3	DMA	Travelling without barriers Quality of NS connections to other carriers Expected developments in the long term – Preparing for further growth with a vision on mobility
		Travelling without barriers Quality of NS connections to other carriers Journey information
		Quality of NS connections to other carriers
NS 5	Quality of connections to other carriers	Travelling without barriers Quality of NS connections to other carriers
Punctuality
103-1/2/3	DMA	Our organisation Punctuality on the main rail network Punctuality on HSL South Punctuality for passengers to 15 minutes on the main rail network
		Punctuality on the main rail network Punctuality on HSL South Punctuality for passengers (to 15 minutes) on the main rail network
		Punctuality on the main rail network Punctuality on HSL South Punctuality for passengers (to 15 minutes) on the main rail network
NS 6	Punctuality for passengers (to 5 minutes) on the main rail network	Performance on the main rail network and HSL South – Punctuality on the main rail network
NS 7	Punctuality for passengers (to 15 minutes) on the main rail network	Performance on the main rail network and HSL South – Punctuality for passengers (to 15 minutes) on the main rail network
NS 8	Punctuality for passengers (to 5 minutes) on the HSL	Performance on the main rail network and HSL South – Punctuality on HSL South
NS 9	Punctuality for passengers on the HSL South services (insofar as attributable to NS)	Performance on the main rail network and HSL South – Punctuality on HSL South
Accessibility
103-1/2/3	DMA	Accessibility Scope
		Accessibility
		Accessibility
NS 10	Percentage of independently accessible Sprinter trains	Accessibility
Station facilities
103-1/2/3	DMA	Our organisation Stations and their environment An improved station experience
		Stations and their environment An improved station experience
		An improved station experience
NS 11	Proportion of people giving a score of 7 out of 10 or higher for customer satisfaction with stations	An improved station experience
Personal safety
103-1/2/3	DMA	Occupational safety Personal safety
		Occupational safety Personal safety
		Occupational safety Personal safety
NS 12	Number of signals passed at danger (SPADs)	Railway safety
NS 13	Customer satisfaction score for personal safety	Personal safety
NS 14	Total recordable rate (TRR)	Occupational safety
Innovation
103-1/2/3	DMA	Innovations
		Innovations
		Innovations
NS 15	Significant innovations	Innovations

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