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Customer satisfaction on HSL South

Performance indicator

Realisation in 2018

Realisation in 2017

Minimum value for 2018

Target value for 2019

General customer satisfaction with HSL South services





At the end of 2019, an average weekday would see approximately 270 trains on HSL South, which is more than agreed in the transport franchise. As such, HSL South is an important part of the Dutch and international rail network. Passengers are more positive about HSL South than they were in 2018, with 87% giving a score of 7 out of 10 or higher for travelling on HSL South (2018: 83%). The higher score is attributable mainly to improved punctuality and seat availability. The overall customer appreciation of HSL South is based on satisfaction scores for IC Direct, Thalys, Intercity Brussels and Eurostar.

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