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Our activities and achievments in the Netherlands

Home Annual report 2019

Learning at NS

NS is a business where people can develop their skills in a wide variety of positions: driving trains, providing service, ensuring safety and in shops at our stations, in IT, Finance, data analytics and a range of other specialised jobs.

Moving jobs

If organisational developments have consequences for staff, NS ensures they receive assistance from an early stage in finding new employment within or outside NS. We do this to prevent redundancies among employees as much as possible.

Employee participation

2019 was the first full year in which the NS works councils carried out their tasks in the new composition following the works council elections.

Employee engagement

The biennial employee engagement survey was held in 2018. No NS-wide response actions were taken in 2019, given that the results of the 2018 survey were either stable or improving across the board.

Sickness absence

The sickness absence rate at NS was 6.6% in 2019 (2018: 6.0%), which signifies a further increase.

Our impact on the Netherlands

Nearly 11 million people in the Netherlands travel with NS every year, and with 1.3 million daily journeys our social impact is huge. This is reflected in areas such as mobility, safety, emissions and our expenditure.

Socio-economic impact of mobility and travel time

NS and the sector partners are creating socio-economic impact by providing mobility and by giving people the opportunity to travel from A to B for work, study or recreation, thereby contributing to the economy.

Environmental impact: emissions, land use, waste, water and noise

Our negative environmental impact is the result of using fossil fuels, among other things.

Socio-economic impact through safety

NS contributes to safety in society by providing safe transport and a safe environment to its passengers and employees. We constantly work to guarantee occupational safety, personal safety and safe travel.

Socio-economic impact on health through a more active lifestyle

Passengers who use our services become more active as a result. We calculated this socio-economic impact for the first time in 2018. Walking to and from the train or bus station makes a certain percentage of otherwise inactive people become active.

Socio-economic impact of training, employability of staff and diversity

NS also exerts a positive socio-economic impact by developing the knowledge, skills and talents of our employees, by aiming to keep them in sustained employment, and by being a diverse and inclusive organisation.

Socio-economic impact through expenditure

We also have a socio-economic impact through our own expenditure, such as procurement, investments and salaries. This means for instance that we contribute to the added value and employment opportunities of our suppliers.