The NS Business Card is available to facilitate business travel for companies and organisations. They pay in arrears for the journeys made by users, which are collected on a single invoice. There is no subscription fee.
The OV Payment programme launched by the NOVB (National Public Transport Council, of which NS is a member) was set up to increase ease of payment and add payment options for public transport passengers.
Stations are hubs for mobility and quality of life. They are places where people arrive, depart or linger for a while.
NS is making every effort to ensure that the station and surrounding area offer a pleasant and welcoming environment for passengers, visitors and the inhabitants of the town or city concerned.
In 2019, NS Stations and its partners once again made improvements to numerous stations. We invested in facilities to improve the level of hospitality, including facilities at smaller stations.
On 31 August 2019, Heerlen station was officially opened after a seven-year renovation project.
A world-class station requires a world-class environment; an area that accommodates passengers and their need for transport for the 'first and last mile' of their journey, as well as urban functions for all those who use the area – including
As in previous years, the safety of passengers, visitors and employees at the stations was a top priority in 2019.
The Starbucks format was transferred to catering company SSP effective 9 January 2019, and Smullers went to Lagardère effective 1 February 2019.
Safety is our first priority: the safety of passengers, employees and the staff of the partners we collaborate with.
In 2019, customers’ perception of safety at the stations and in trains remained stable, with 90% of passengers giving a score of 7 out of 10 or higher.
Where the safety and health of staff are concerned, our aim is to prevent accidents and ensure that everyone comes home from work just as healthy as when they started work, both physically and mentally.