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In 2019, NS and ProRail joined forces in the 'Better and More' programme to create more reliable train services and make rail travel even more attractive.
NS wants passengers to experience their travel time as their own time and give them every opportunity to put it to good use.
Solid performance is the basis for customer satisfaction and healthy financial results. These are necessary to keep train fares affordable and enable us to finance the necessary investments to accommodate the growth in mobility.
Passengers attach great importance to the safety, reliability and predictability of their journey. NS makes every effort to ensure the punctuality of services 24/7, throughout the year and everywhere in the Netherlands.
Punctuality for passengers to 15 minutes on the main rail network was 97.7% for 2019 as a whole; the same figure as in 2018. This KPI is determined largely by major disruptions and missed connections.
Punctuality for passengers on HSL South to 5 minutes was 83.4% in 2019, nearly one percentage point higher than in 2018 (82.5%). Together with its partners in operations, NS made a great effort to streamline collaboration.