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In 2019, the number of passenger-kilometres increased by 3.7% (2018: 2.4%); nearly double the estimated percentage used by the government to determine the level of investment required.
Our aim is to provide excellent service to our passengers on the high-speed line. To that end, we intend to further improve our performance within the existing parameters set by infrastructure and rolling stock.
NS wants to give passengers more control over their door-to-door journeys and more freedom of choice, irrespective of the means of transport or the carrier.
Together with its international partners, NS connects the Netherlands to major cities and regions in Germany, Belgium, France and Britain.
NS withdrew an average of 11.4% of its trains for maintenance, repairs and refurbishment on any given day in 2019 (2018: 12.4%). This meant that enough trains remained available for our timetable.
There were numerous withdrawals from service in 2019, resulting in temporary reductions in infrastructure capacity. In the spring, only limited train services were available around Leiden and in the Den Bosch-Boxtel area.